Returns & Exchanges
At Ethereal, we strive for culinary perfection, but if your order arrives damaged or incorrect, we offer a hassle-free resolution within 48 hours of delivery. Due to the perishable nature of our artisanal food products, we cannot accept returns for opened items or changes of mind.
Document the Issue
Take clear photographs of the product, packaging, and shipping label immediately upon arrival to document any defects or damages.
Contact Support
Email our concierge team at support@ethereal.com with your order number and the documentation within 48 hours of receipt.
Quality Assessment
Our culinary quality assurance team will review your claim within 1 business day to determine the eligibility for a refund or replacement.
Resolution Delivery
Once approved, a replacement order will be expedited to your address or a full refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing